![]() Square’s point-of-sale software helps sellers manage inventory, locations and employees and grow sales. Square enables sellers to accept card payments and also provides reporting and analytics, invoicing and next-day settlement. ![]() Square creates tools that help sellers of all sizes start, run and grow their businesses. More information about Square Feedback can be found at /ca/feedback. It’s another level of engagement not offered on other platforms we have used so far.' 'To directly take care of customer concerns through receipts and either issue a refund or send a coupon for a free beverage is powerful. 'In the age of Yelp and TripAdvisor, all businesses get online reviews from customers,' says Andrew McWilliam, Square seller and business owner of Ratio Coffee & Pastry in Vernon, British Columbia. Sellers can manage customer feedback in their Square Dashboard and check it from anywhere in real time.If a customer chooses to receive a response from the seller, the seller can respond directly via the Square Dashboard to ask follow-up questions and correct mistakes or misunderstandings. Square sellers receive an email alert when a customer leaves a comment.Right from the receipt, a customer can answer the question 'How was your experience?' with the tap of a button that best reflects their experience - they can select satisfied (smiley face) or dissatisfied (frowny face), give details and decide whether to start a conversation with the business.Customers who make purchases from a Square seller can choose to receive their receipt via email or text.This new customer feedback tool is free and built into Square’s digital receipts as part of Square’s latest Point of Sale app. Square powers millions of digital receipts by email and text message every year in Canada. 'By turning that existing buyer engagement into an actionable communications tool, we can help our sellers take customer service to the next level, which is critical to their success.' 'We know that Canadian buyers more often than not open and review their Square digital receipts,' said Square’s Head of Canada, Cathy Vigrass. ![]() Through Square Feedback, customer issues can be privately surfaced and immediately resolved, protecting a local business’s reputation from negative comments online or through word of mouth. A seller’s ability to know what customers think in real time can help keep customers happy and returning. All Square sellers are now able to receive feedback directly from their customers through their digital receipt. Toronto, 23 August 2017 - Square Feedback is available to Canadian businesses today, turning digital receipts into a powerful communication channel between buyers and sellers. ![]()
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